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Terms of Service

Effective date: 18 April 2026 | Last updated: 13 July 2026 | Version 2.3

⚠️ YOUR ATTENTION IS SPECIFICALLY DRAWN TO THE FOLLOWING

In terms of section 49 of the Consumer Protection Act 68 of 2008, your attention is specifically drawn to the provisions in these Terms that limit our liability, place risk on you, or require you to indemnify us — in particular clause 5 (what the service does and does not do), clause 7 (crisis-protocol limitations), clause 11 (disclaimer of warranties), clause 12 (limitation of liability), and clause 13 (indemnification). MyNeuroPod is not financial, investment, medical, or mental-health advice; it is not an emergency, crisis-intervention, or human-monitoring service; and it does not guarantee any trading or wellbeing outcome. You use it at your own risk and remain solely responsible for your own trading and decisions. By creating an account you confirm that these provisions were drawn to your attention, that you had an adequate opportunity to read and understand them, and that you accept them.

1. About MyNeuroPod

MyNeuroPod is a real-time trading psychology companion tool operated by EPromotions (Pty) Ltd (Registration No. 2018/560839/07), a company registered in the Republic of South Africa, trading as "MyNeuroPod" ("MyNeuroPod", "we", "us", "our").

MyNeuroPod uses voice analysis, behavioural pattern recognition, and AI-assisted responses to support traders in developing psychological discipline during live trading sessions.

MyNeuroPod is not a financial services provider, financial adviser, mental health service, therapist, psychologist, crisis intervention service, or medical practitioner. Nothing in the MyNeuroPod service constitutes financial advice, investment advice, psychological treatment, or medical advice of any kind.

2. Acceptance of Terms

When you create an account, you are asked to confirm that you have read and agree to these Terms of Service and our Privacy Policy. At registration you also separately (a) acknowledge the risk disclosure and limitation of liability highlighted above and in clauses 11 to 13, and (b) give your explicit consent to our processing of special personal information about your emotional and mental state, as described in clause 6 and our Privacy Policy. We keep a dated, versioned record of each of these confirmations, including the network address from which you gave them. By accepting at registration, completing onboarding, or using any part of the MyNeuroPod service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the service.

We may update these Terms at any time. We will notify you of material changes by email or in-app notification. Continued use of the service after notification constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years of age to use MyNeuroPod. By using the service, you confirm that you are 18 or older.

MyNeuroPod is intended for use by traders who are psychologically stable and are seeking to improve their trading discipline. If you are currently experiencing a mental health crisis, acute suicidal ideation, or a medical emergency, you must stop using the service immediately and contact emergency services, a crisis line, or a qualified mental health professional. MyNeuroPod is not equipped to handle acute mental health emergencies.

The service is designed for general behavioural and emotional-regulation support for adult traders. It is not suitable for persons with severe or enduring mental-health conditions or needs beyond its scope. We reserve the right, at our reasonable discretion, to decline, limit, or discontinue the service to any person whose needs appear to exceed what a behavioural-coaching tool can safely support, and to direct that person to appropriate professional resources.

4. Account Registration and Security

You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@myneuropod.com if you suspect unauthorised access to your account. We are not liable for any loss or damage arising from your failure to protect your credentials.

5. What MyNeuroPod Does and Does Not Do

5.1 What MyNeuroPod does

  • Listens to your voice during trading sessions and analyses how you speak to estimate emotional tension.
  • Provides real-time companion responses designed to support psychological discipline, interrupt impulsive behaviour, and reinforce trading rules.
  • Delivers structured behavioural programmes to help you identify and address chronic trading psychology patterns.
  • Maintains a safety protocol that detects potential crisis signals and directs you to appropriate support resources.

5.2 What MyNeuroPod does NOT do

  • MyNeuroPod does not provide financial advice, trading signals, entry or exit recommendations, or any opinion on specific instruments, positions, or market conditions.
  • MyNeuroPod does not diagnose, treat, or manage any mental health condition, psychological disorder, or medical condition.
  • MyNeuroPod does not guarantee any particular trading outcome, improvement in performance, or reduction in losses.
  • MyNeuroPod does not guarantee the accuracy, timeliness, or completeness of its AI-generated companion responses, which are produced by an automated system with no human review before delivery and may occasionally be inaccurate, inappropriate, off-topic, or outside the companion's intended behavioural-coaching scope.
  • MyNeuroPod does not provide emergency crisis intervention. If you are in immediate danger, call your local emergency services.

5.3 Service availability and reliance

MyNeuroPod is a psychology and behavioural-coaching tool. It is not a trading platform, broker, exchange, order-routing service, or execution venue, and it plays no part in placing, modifying, or closing any trade or order.

We do not guarantee that the service will be available, accessible, or operational at any particular time. Access may be suspended, delayed, interrupted, degraded, or unavailable due to scheduled or emergency maintenance, technical or network failure, outages of the third-party services we rely on (including hosting, telephony, speech-to-text, and AI providers), or other factors within or beyond our reasonable control.

You must not depend on the availability of the service for any trading decision, action, or timing. The unavailability, interruption, or failure of the service — including any resulting missed trade, delayed action, or lost opportunity — is not a basis for any claim against MyNeuroPod.

5.4 Informational and educational purpose

All outputs of the service — including companion responses, session insights, programme content, Knowledge Vault articles, habit check-ins, and any other AI-generated or automated content — are provided for informational and educational purposes only. They are general in nature, are not tailored to your individual circumstances, and must not be relied upon as professional, financial, legal, medical, or psychological advice.

5.5 No professional relationship

Your use of MyNeuroPod does not create any professional, fiduciary, advisory, therapeutic, doctor-patient, or counsellor-client relationship between you and MyNeuroPod, EPromotions (Pty) Ltd, or any of its personnel. The companion is an automated software tool, not a person, and no human reviews or supervises your session in real time. No duty of care arises beyond providing the software service itself in accordance with these Terms.

5.6 Nature of the companion and emotional reliance

You acknowledge that the MyNeuroPod voice companion is an artificial intelligence, not a human, not a therapist, and not a conscious being, and that any sense of relationship, empathy, or emotional connection you may experience is simulated. You acknowledge that AI companions can foster emotional attachment or dependence, that this is a known characteristic of the technology, and that you use the companion with that understanding and at your own risk. The companion is intended as a trading-session behavioural aid — not as a primary source of emotional support and not as a replacement for human relationships or professional care. We discourage exclusive or dependent reliance on the companion, and to the fullest extent permitted by law we are not liable for emotional distress, psychological dependence, or decisions arising from your interaction with or attachment to it.

5.7 Developing technology

Conversational AI (including large language models) is a developing technology. Its inherent risks may not be fully understood and its safeguards may not be fully developed. Because of the nature of the technology, the companion may sometimes produce responses that are incorrect, incomplete, inappropriate, or that do not reflect the response a trained human would give. You accept this as a condition of use.

6. Voice Recording and AI Processing

By using MyNeuroPod, you explicitly consent to the following:

  • Voice recording: Your voice is recorded during sessions for the purpose of voice analysis and speech-to-text transcription. Raw audio is retained only for the duration of processing and then permanently deleted from our systems.
  • Transcription: Your speech is converted to text by a specialist speech-to-text service provider acting on our behalf. Transcripts are stored and used to provide companion responses, build your behavioural profile, and generate session insights.
  • AI processing: Your transcripts and behavioural data are processed by third-party AI language models operated by our service providers to generate companion responses. This processing occurs under data processing agreements that protect your information, as described in our Privacy Policy.
  • Voice analysis: Numerical measurements are derived from your voice and stored as numbers only. No identifiable voice biometric is retained.

You may withdraw consent by closing your account. Upon account closure, we will delete your personal data in accordance with our Privacy Policy and applicable law, subject to retention obligations.

7. Crisis Safety Protocol

MyNeuroPod includes a multi-stage crisis detection system that monitors transcripts for signals of suicidal ideation, self-harm, or threats of violence toward others. When a potential crisis signal is detected:

  • The companion immediately delivers a pre-written safety response that includes local crisis support line numbers.
  • The event is logged in our secure audit system and an alert is sent to MyNeuroPod administrators for review.

Important limitations of the crisis protocol:

  • The crisis detection system is a best-effort automated tool. It is not 100% reliable and will not detect every instance of crisis language. It may also activate in response to non-crisis language (false positives).
  • The crisis protocol is not a substitute for emergency services or professional mental health care.
  • MyNeuroPod does not provide real-time human monitoring of sessions.
  • If you are in immediate danger, call your local emergency services (South Africa: 10111 or 10177). Do not rely on MyNeuroPod.

If you are in crisis, considering self-harm or suicide, or feel you may be a danger to yourself or others, you must stop using the service immediately and contact your local emergency services, a crisis line, or a qualified professional.

You further consent that, where our automated systems detect signals of possible self-harm, harm to others, or crisis, we may surface crisis resources to you, adapt or restrict the session, review the event, and — where we reasonably believe there is an imminent risk of serious harm to you or another person — share relevant information with emergency services, at our sole discretion and without any obligation to do so. MyNeuroPod is not a monitoring, supervision, or emergency service, and nothing in this clause creates a duty to detect, intervene in, or respond to any situation.

By using MyNeuroPod, you acknowledge these limitations and agree that MyNeuroPod is not liable for any failure of the crisis detection system to identify or appropriately respond to a crisis situation.

8. Subscriptions and Billing

8.1 Plans and pricing

MyNeuroPod offers a free tier and paid subscription plans. The features, allowances, and current prices of each plan are described on our pricing page. We reserve the right to change pricing with 30 days' notice to existing subscribers, except where we have expressly committed to a locked or fixed price for a defined period or audience - any such commitment will be honoured on its stated terms.

8.2 Billing

Paid subscriptions are billed through Paddle, our merchant of record and authorised payment processor. By subscribing, you authorise Paddle to charge your payment method on a recurring basis according to your selected billing cycle (monthly or annual). Charges will appear on your statement under Paddle's name.

Paddle's terms of service and privacy policy apply to all payment transactions. MyNeuroPod does not store your payment card details.

8.3 Cancellation

You may cancel your subscription at any time from your Billing settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends.

8.4 Refunds

Refunds are handled in accordance with our Refund Policy. In summary: we do not offer refunds for subscription periods you have already consumed, billing errors are corrected in full, and nothing in these Terms removes any refund or cooling-off right you have under applicable consumer protection law.

8.5 Usage allowances and fair use

Each plan includes usage allowances (such as monthly companion time and session limits) as shown on the pricing page. When an allowance is reached, the related feature may pause until the allowance renews or you change plans - active sessions are paused safely, never terminated abruptly.

In addition to your plan allowances, we apply automated fair-use limits that protect service quality for all users. These operate on a daily and a billing-cycle basis and respond to abnormal usage intensity, not to normal trading use. If a daily fair-use limit is reached, live voice features rest until the next day while text coaching remains available; if a billing-cycle fair-use limit is reached, AI-powered features rest until your cycle renews. Fair-use limits never reduce, forfeit, or expire your plan allowances, and no additional charges result from reaching them. Higher plans include higher fair-use limits. We may adjust fair-use limits from time to time to maintain service quality.

Fair-use limits also protect against misuse, including account sharing, automated or scripted access, use of the companion for purposes other than personal trading support, and continuously transmitting background or broadcast audio. Repeated or deliberate abuse of fair use may be treated as a breach of Section 9 (Acceptable Use).

9. Acceptable Use

You agree not to:

  • Use MyNeuroPod for any unlawful purpose or in violation of these Terms.
  • Attempt to reverse-engineer, decompile, or extract the source code of the MyNeuroPod service.
  • Attempt to manipulate, circumvent, or disable the companion AI or safety systems.
  • Share your account credentials with any other person.
  • Use the service to harass, intimidate, or harm any person.
  • Transmit content that is fraudulent, defamatory, obscene, or in violation of any third-party rights.
  • Use automated scripts, bots, or tools to access the service.

We reserve the right to suspend or terminate your account immediately if we believe you are in breach of this clause.

10. Intellectual Property

All content, software, designs, trademarks, and materials on or in the MyNeuroPod service are the property of EPromotions (Pty) Ltd or its licensors and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use the MyNeuroPod service for your personal, non-commercial trading psychology purposes only. This licence does not include any right to copy, modify, distribute, sell, or sublicense any part of the service.

11. Disclaimer of Warranties

The MyNeuroPod service is provided "as is" and "as available" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The service will be uninterrupted, error-free, or free of harmful components.
  • Companion responses will be accurate, appropriate, or suitable for your specific situation.
  • The service will improve your trading performance or prevent trading losses.
  • The crisis detection system will identify every instance of crisis language.

12. Limitation of Liability

Assumption of risk. You acknowledge that trading carries inherent financial risk, that you alone decide whether and how to trade, and that any emotional, psychological, or financial response to your trading is your own. You voluntarily assume the full risk of using a behavioural-coaching tool that is automated, imperfect, not human-monitored, and not a substitute for professional financial, medical, or mental-health care.

To the maximum extent permitted by law, EPromotions (Pty) Ltd, its directors, employees, contractors, and licensors will not be liable for:

  • Any trading losses, financial losses, or investment losses incurred while using or after using the service.
  • Any psychological harm, mental health deterioration, or personal injury arising from use of the service.
  • Any failure of the crisis detection system to identify or respond to a crisis situation.
  • Any indirect, incidental, consequential, special, or punitive damages arising from your use of the service.
  • Any loss of data, business interruption, or loss of profit.

Where liability cannot be excluded by law, our total aggregate liability to you for all claims arising from these Terms or your use of the service is limited to the total amount you paid us for the service in the 12 months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless EPromotions (Pty) Ltd and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the service, your breach of these Terms, or your violation of any applicable law or third-party right.

14. Termination

You may close your account at any time from your account settings or by contacting support@myneuropod.com.

We may suspend or terminate your account at any time if you breach these Terms, engage in activity harmful to other users or the service, or for any other reason in our sole discretion. We will provide notice where reasonably practicable except where immediate action is required for security or safety reasons.

Upon termination, your right to use the service ceases immediately. Data deletion will occur as described in our Privacy Policy.

15. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of the service will be subject to the exclusive jurisdiction of the courts of South Africa.

Before initiating any formal dispute, you agree to contact us at legal@myneuropod.com and attempt to resolve the matter informally. If the dispute is not resolved within 30 days, either party may proceed with formal proceedings.

16. General

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
  • Entire agreement: These Terms, together with the Privacy Policy, Refund Policy, and Legal Disclaimer, constitute the entire agreement between you and us regarding the service and supersede any prior agreements or understandings.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations to a successor in business, provided your rights are not materially reduced.
  • Feedback: Any feedback, suggestions, or ideas you provide about the service are non-confidential, and we may use them to improve the service without restriction or compensation.
  • Beta and experimental features: Features identified as beta, preview, or experimental are provided "as is", may change or be withdrawn at any time, and carry a greater risk of error or interruption than the rest of the service.
  • No waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
  • Force majeure: We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, power or telecommunications failures, third-party service outages, or acts of government.
  • Survival: Clauses that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) survive the closure of your account.

17. Contact

EPromotions (Pty) Ltd (Registration No. 2018/560839/07), trading as MyNeuroPod

Email: legal@myneuropod.com

Support: support@myneuropod.com

Website: myneuropod.com