Refund Policy

This Refund Policy applies to all paid subscriptions to the MyNeuroPod service, operated by EPromotions (Pty) Ltd (Registration No. 2018/560839/07), trading as MyNeuroPod. Paid subscriptions are sold and billed by Paddle, our merchant of record. Charges appear on your statement under Paddle's name, and Paddle's buyer terms apply to every transaction alongside this policy.

MyNeuroPod offers a free tier so that you can experience the core service before paying anything. We encourage you to use the free tier to decide whether MyNeuroPod is right for you before subscribing to a paid plan.

You may cancel your subscription at any time from your Billing settings. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until that period ends. Cancelling stops all future charges - no cancellation fee applies.

• Billing errors: If you were charged in error - for example, a duplicate charge, a charge after a confirmed cancellation, or a charge for the wrong plan - we will correct it and refund the difference in full.
• Service failure: If a verified technical failure on our side prevented you from using the service for a substantial part of a billing period, we will assess a pro-rata refund or account credit in good faith.
• Statutory rights: Where the consumer protection law of your jurisdiction gives you a refund or cooling-off right that cannot be excluded by agreement, that right applies and is not limited by this policy. For South African consumers, this includes any applicable rights under the Electronic Communications and Transactions Act and the Consumer Protection Act. Please note that, by subscribing, you request immediate access to a digital service that begins at the moment of purchase, which may affect the application of cooling-off rights to periods you have already used.

• Subscription periods you have already consumed, in whole or in part, where the service was available to you.
• Renewal charges where you did not cancel before the renewal date - please cancel in advance if you do not wish to renew.
• Dissatisfaction with trading outcomes. MyNeuroPod is a psychology companion tool and does not guarantee any trading result; trading performance is not grounds for a refund.

Session Packs and Coaching Packs are one-time purchases of consumable credits (extra voice minutes or coaching turns), not subscriptions. Because their value is delivered as you use them:

• A pack is refundable only while its credits are unused, and only under the billing-error, service-failure, or statutory grounds in sections 4 and 5.
• When a pack refund is approved, any remaining unused credits from that purchase are voided at the same time. A refund and the credits cannot both be kept. Credits you have already spent are not restored by a refund.
• Packs do not renew and never expire into a charge; unused pack credits simply lapse at the end of their validity window.

Email support@myneuropod.com from the email address on your account, with your transaction reference and a short description of the issue. We aim to respond within 2 business days. Approved refunds are processed by Paddle to your original payment method; depending on your bank, the funds typically appear within 5 to 10 business days.

If you believe a charge is fraudulent or unauthorised, please contact us first - we resolve genuine billing problems quickly, and contacting us directly is almost always faster than a card dispute.

EPromotions (Pty) Ltd (Registration No. 2018/560839/07), trading as MyNeuroPod

Support: support@myneuropod.com | Legal: legal@myneuropod.com